campustree-refund-&-cancellation-policy

PAYMENT TERMS

YOU ARE REQUESTED TO HONOUR YOUR PAYMENT OBLIGATIONS TO THE COMPANY

Payments for the services offered by the Platform shall be on a 100% advance basis. The payment for service once subscribed and utilised by you is not refundable and any amount paid shall stand appropriated. Refund, if any, will be at the sole discretion of the Company.

User hereby irrevocably accepts to receive the tax invoice as soft copy through emails

Notwithstanding anything contained in any other agreement or arrangement, by whatever name called, the performance obligation of the Company (service provider) is to provide access of its on-line portal to the customer for the duration of the subscription period & reference to any usage, by whatever name called or any other performance obligation, if any, is to provide the upper limit for consumption, which by itself, does not create any additional performance obligation upon the Company

The Company offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts.

In the event of any suspension or termination of services on account of non-compliance of these Terms of Use, any payment made to the Company by you shall stand forfeited with immediate effect.

The User acknowledges and agrees that Company/Platform, at its sole discretion and without prejudice to other rights and remedies that it may have under the applicable laws, shall be entitled to set off the amount excess paid by a subscriber/user against any amount(s) payable by User to the Company under any other agreement or commercial relationship towards other products/services. The Company gives no guarantees of server uptime or applications working properly. All is on a best effort basis and liability is limited to refund of amount only.

The User or customer shall be required to promptly provide copy of TDS certificate to the Company as mandated under law for tax deducted at source from the payments made to the Company. Any loss on account of non availment or disallowance of such TDS credit in view of any lapse as per this clause or as required under applicable law on the part of User or customer shall entitle the company to seek reimbursement or indemnification

For online payments the users are redirected to third party gateways for completing payment transactions. These transactions happen on third party network and hence not controlled by Company.

A User through his user identification and shall be solely responsible for carrying out any online or off-line transaction involving credit cards / debit cards or such other forms of instruments or documents for making such transactions and Company assumes no responsibility or liability for their improper use of information relating to such usage of credit cards / debit cards used by the subscriber online / off-line

The Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user's account and / or information relating to or regarding online transactions using credit cards / debit cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.

Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided as extending to and limited to helping you make a decision and till the point of booking the class, we will refund the money which may extend to maximum the amount received from you and after deduction of necessary processing charges, provided the reasons are genuine and proved after internal investigation.

Please read the information carefully before making any payments.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us by writing to us on info@campustree.org.

Requests received later than 3 business days prior to the end of the current service period will be treated as cancellation of services for the next service period. After taking cognizance of your grievance or refund application, we will take 15 working days to investigation and come back with a report which will include rejection of refund or processing of it.

Refund Policy

We will try our best to create the suitable or alternate options for our clients.

In case any client is not completely satisfied with our product/service we can provide a refund. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

Refunds will factor in a processing fee while disbursing the amount.

After taking cognizance of your grievance or refund application, we will take 15 working days to investigation and come back with a report which will include rejection of refund or processing of it.

Any request for refund received after 3 working days from the date of availing of service from our side will be treated void.